You deleted the app, reinstalled it, and logged back in. Everything looks familiar—until your subscription is gone.
This usually happens because the app automatically logs you into a different account after reinstall. Billing stays on the original account, while access shifts to a new one.
Reinstalling an app can silently switch accounts without warning.
Why App Reinstalls Can Change Your Account
- The app defaults to a different saved login method
- Device-level accounts override your original sign-in
- Auto sign-in selects the last used system account
- The original billed account is not reconnected
Signs You’re Logged Into the Wrong Account
- Your subscription no longer appears in the app
- Premium features are locked after reinstall
- Billing emails don’t match the current login
- Restoring purchases doesn’t bring access back
How to Restore the Correct Subscription Access
- Log out completely and sign in with the original billed account
- Check which email or login method was used at purchase
- Avoid creating a new subscription before confirming the account
- Reconnect the original account if the app supports linking
After reinstalling an app, missing subscriptions are usually caused by account switching—not canceled payments.