You requested a refund inside the app.
You expected the service to process it.
But support gave a different answer.
They told you to contact Apple.
No refund confirmation.
No billing reversal.
No direct action.
This happens because the service never handled your payment.
Who Actually Processes In-App Payments
- All in-app purchases are billed by Apple
- Apple manages the full payment system
- Developers do not store your card details
- Services cannot issue App Store refunds
Even if the subscription belongs to the service — the payment belongs to Apple.
Why Support Redirects You
- They lack authority to reverse App Store charges
- Refund approval is controlled by Apple policy
- Transaction IDs exist only in Apple billing
This is not a refusal — it’s a system limitation.
How to Request the Refund Properly
- Go to reportaproblem.apple.com
- Sign in with your Apple ID
- Select the subscription purchase
- Submit a refund request
Apple reviews and approves refunds directly.
Before Submitting a Refund
- Cancel the subscription first if active
- Avoid duplicate refund requests
- Do not dispute through the card issuer immediately
Chargebacks can lock your App Store account.
Always process refunds through Apple’s official system.