You updated your payment method.
You removed the old card.
Then you requested a refund.
But the money didn’t go to the new card.
It was sent to the previous payment method instead.
This is normal in most billing systems.
Why Refunds Go to Old Payment Methods
- Refunds must return to the original transaction source
- Payment processors cannot reroute completed charges
- Security rules prevent refund redirection
- Billing systems mirror the original payment path
Refunds follow the charge — not the updated billing profile.
What Happens If the Old Card Is Closed
- The bank may reroute funds to your replacement card
- Refund may appear in your account balance
- Processing time may extend
- In rare cases, manual bank intervention is required
Closed cards don’t block refunds — they delay routing.
Common Refund Processing Timelines
- 3–5 business days (active card)
- 5–10 business days (card replaced)
- Up to 14 days (closed account)
Delays increase when payment credentials change mid-cycle.
Before Contacting Support
- Confirm the original payment method used
- Check bank notifications
- Review refund confirmation email
Updating billing details does not redirect past refunds.
Refunds always trace back to the initial charge source.