You requested a refund.
The support team confirmed it.
But when you check your billing history —
The payment still says “Completed.”
No reversal.
No refund record.
It feels like nothing changed.
This is normal while a refund is processing.
Why Payment Status Stays “Completed”
- Refunds don’t overwrite original payment records
- The charge must remain logged for accounting
- A separate refund transaction is created instead
- Status updates only after settlement reversal
The system keeps the payment marked “Completed” until funds move back.
How Refunds Actually Appear
- Original charge → stays “Completed”
- New entry → “Refund” or “Reversal”
- Bank statement shows a separate credit
- Timing depends on payment processor
You’re looking for a second transaction — not a status edit.
Why Refund Records May Not Show Yet
- Processor hasn’t issued the reversal
- Bank settlement window still open
- International payment clearing delay
- Weekend / holiday banking lag
Refund visibility often lags behind approval.
When to Contact Support or Bank
- No refund entry after 7–10 business days
- No credit on bank statement
- Refund confirmation email missing
- Amount differs from approved refund
At that point, request an ARN or refund trace ID.
Key point:
A payment can remain “Completed” even after a refund is approved.
Look for the refund transaction — not a changed payment status.