You requested a refund expecting the same conditions you agreed to when subscribing.
But support informed you that your case no longer qualifies under the updated refund policy.
This creates immediate confusion — because from your perspective, nothing about your subscription changed.
However, terms of service updates can legally modify refund eligibility.
Why Refund Conditions Change After Policy Updates
- Platforms revise refund windows to reduce abuse or chargebacks
- Free trial conversions may become non-refundable
- Regional consumer laws may require policy adjustments
- Subscription categories may shift into different refund tiers
These changes typically apply to future billing cycles — but confusion occurs when users don’t notice the revision.
When the New Refund Policy Applies
- After the official policy effective date
- Upon subscription renewal under updated terms
- When users accept revised terms during login
- After plan upgrades or billing plan changes
If your renewal happened after the update, the revised refund policy usually governs the transaction.
How To Check Which Refund Terms Apply
- Review the terms acceptance timestamp
- Compare subscription renewal dates
- Locate policy revision notices in email records
- Check archived versions of the refund policy
This timeline determines whether your purchase falls under the old or updated refund rules.
What You Can Do If Refund Was Denied
- Request a policy clarification from support
- Ask for goodwill or exception refunds
- Escalate through billing dispute channels if applicable
- Cancel renewal to prevent further non-refundable charges
Refund eligibility often depends not on when you subscribed — but on when the billing transaction occurred relative to the policy change.