You requested a refund.
The service approved it.
You expected the billing to stop immediately.
But then — a renewal charge appears.
Another payment.
Another receipt.
It feels like the refund was ignored.
In most cases, the refund and renewal were processed on separate billing timelines.
Why Renewal Can Be Charged After a Refund
- Refund applies to the previous billing cycle only
- Auto-renewal was not canceled before the billing date
- Refund approval happened after renewal processing
- Billing system processed renewal in advance
Subscription refunds do not always stop future charges automatically.
How Billing Timing Creates This Issue
- Renewals are queued before the billing date
- Payment authorization may occur days earlier
- Refund review can take longer than renewal processing
- Systems treat refund and renewal as separate transactions
This overlap creates the appearance of double charging.
What to Check Immediately
- Confirm subscription cancellation status
- Review next billing date
- Check refund scope (full vs partial)
- Verify renewal receipt timestamp
These details determine refund eligibility for the renewal charge.
Can the Renewal Charge Be Refunded Too?
- Yes — if cancellation occurred before renewal
- Possible — if billing overlapped refund processing
- Unlikely — if subscription remained active
Support teams evaluate this based on billing logs.
How to Prevent Repeat Charges
- Cancel subscription before requesting refund
- Confirm auto-renewal is disabled
- Keep refund confirmation records
Refund approval does not replace cancellation.
Both actions must be completed to stop future billing.