You updated your payment method.
You added a new card.
The system confirmed the change.
Then a receipt arrives…
And it still shows your old card.
You panic.
Did the update fail?
Will the old card keep getting charged?
Most of the time, your update is fine.
The receipt is showing historical billing data from a charge that was already locked in.
Why a Receipt Can Still Show the Old Card
- Invoice timing: invoices are generated from the payment method attached at the moment the charge was created
- Authorization vs capture: the old card may have been authorized before you updated your payment method
- Billing profile lag: some systems sync “default card” separately from “subscription renewal card”
- Multiple payment profiles: you may have updated a wallet card, but the subscription still points to another profile
Key point: updating a card usually affects future renewals, not receipts for charges already initiated.
Quick Check: Did the Old Card Actually Get Charged?
- Look at your bank/app statement and confirm which card has the posted charge
- In the service billing page, check the payment method on the subscription (not just “saved cards”)
- Verify the transaction date/time on the receipt — was the charge created before the update?
If the posted charge is on the old card, it was likely processed before the update took effect.
Fix It So Future Renewals Use the New Card
- Set the new card as Default (or “Primary”) payment method
- Open the specific subscription and confirm “Billing / Renewal payment method” is updated
- If there are multiple logins (Google/Apple/email), confirm you are in the same account that owns the subscription
- Remove the old card only after the subscription shows the new card for renewal
When You Should Contact Support (Fast)
- The subscription page still shows the old card as the renewal method
- Renewal fails even though the new card is valid
- You see two active subscriptions or repeated authorizations
Send support your receipt, transaction ID, and the billing email used for the purchase.
Do Not Do This (Common Mistakes)
- Do not repurchase to “fix” the issue — it can create double subscriptions
- Do not delete your account before confirming where the subscription is linked
- Do not remove the old card first if renewal is still pointing to it
Receipts can show the old card even when renewals are correctly set to the new one.
Confirm renewal settings, then you’re safe.