You logged into the mobile app after transferring your account from the website — but your subscription, billing history, or usage data isn’t there.
This situation is more common than users expect. Account migrations between web and app environments don’t always sync instantly.
In many cases, the account transfer completed — but the service data didn’t fully migrate.
Why Data Goes Missing After Web-To-App Transfers
- Platform databases sync on separate cycles
- App login used a different authentication method
- Subscription tied to web billing ID only
- Cached app sessions showing empty account state
What Data Is Commonly Affected
- Active subscription plans
- Payment history records
- Premium feature access
- Stored usage or progress data
The account itself exists — but linked service records may not display correctly inside the app.
How To Restore Missing Data
- Log out and log back into the app
- Use the same login method used on the website
- Restore purchases within app settings
- Clear app cache and reload account data
When You Should Contact Support
- If subscription access remains locked
- If billing history does not appear
- If premium features are unavailable
Support teams can manually relink web billing records to app accounts when sync failures occur.
How To Prevent Data Loss During Transfers
- Use identical login credentials across platforms
- Confirm subscription visibility on web first
- Update the app before logging in
- Avoid creating new accounts during migration
Most web-to-app data gaps are caused by login mismatches or delayed synchronization — not lost purchases.