You transferred your account expecting all purchases to move with it. After logging into the new account, your transaction history is completely empty.
No invoices. No past subscriptions. No payment confirmations.
This does not usually mean your purchases were deleted. In most cases, billing records remain tied to the original payment account used before migration.
Why Purchase Records Don’t Transfer Automatically
- Purchases linked to the original signup email
- App Store or Google Play ownership separation
- Direct website billing stored under a different account ID
- Payment tokens not included in migration
- Subscription contract tied to the original billing profile
Account migration moves login access. It does not automatically transfer billing ownership.
Where Your Purchase History Is Actually Stored
- Original email account used during purchase
- Apple App Store purchase history
- Google Play subscription dashboard
- The platform’s original billing portal
Most platforms never delete payment history. The issue is visibility, not removal.
Why Missing Purchase History Matters
- Refund requests require invoice proof
- Billing disputes need transaction IDs
- Subscription ownership verification may fail
- Support cannot locate your account without payment records
How To Restore Missing Transactions
- Search for original payment confirmation emails
- Log in using the first signup email
- Check App Store or Google Play subscriptions
- Contact support with transaction ID instead of username
Providing payment metadata significantly speeds up record recovery.