You signed up using a promotional offer. The checkout page showed a discounted price. Everything looked correct at the time of payment.
Later, when you reviewed your billing history, the charge appeared as the full standard rate — not the promotional price you accepted.
This usually happens when promotional pricing fails to attach properly to the billing record.
Why Promotional Pricing May Not Appear in Billing Records
- Promo codes expire before billing settlement
- Discounts apply only to the first billing cycle
- Store platform fees override displayed promo totals
- Regional tax calculations remove visible discounts
Displayed Price vs Charged Billing Structure
- Checkout pages show estimated promotional totals
- Billing systems process final settlement pricing
- Platform commissions may adjust final charges
- Taxes and fees apply after promo deductions
How to Verify the Correct Promotional Charge
- Review the original checkout confirmation
- Compare invoice line items for discount entries
- Check whether the promo was trial-only
- Contact support with the promo campaign details
When promotional pricing fails to reflect in billing records, the issue usually comes from settlement calculations — not unauthorized charges.