You entered the promotion code carefully.
The system accepted it without errors.
But when the payment processed — the full price was charged.
This situation is more common than users expect.
In most cases, the code worked. The conditions did not.
Why Promo Codes Don’t Apply Even When Accepted
- Promotion limited to new subscribers only
- Existing accounts excluded from eligibility
- Specific plans required for discount activation
- Regional or currency restrictions applied
Plan & Billing Conflicts That Block Discounts
- Annual plan selected instead of monthly promo plan
- Upgrade pricing overriding promotion rules
- Bundle or package subscriptions excluded
- In-app purchases not eligible for web promo codes
Checkout & Timing Issues
- Promo applied after billing authorization
- Auto-renewal invoices ignore manual codes
- Grace period renewals bypass promotions
- Payment retry cycles remove discount eligibility
How To Verify If The Discount Was Eligible
- Review promotion terms & expiration date
- Confirm account status (new vs existing)
- Check plan compatibility requirements
- Contact billing support before renewal
A promo code being accepted does not guarantee a discount.
Eligibility rules determine whether pricing changes apply.
Understanding those rules prevents unexpected full-price charges.