You always logged in with your email.
Your subscription was active.
Your data was there.
Then you tried something new.
You used phone number login.
Suddenly everything looks empty.
No plan.
No history.
No files.
Your account isn’t gone.
You’re most likely in a different account created by a different login method.
Why Phone Login and Email Login Can Split Accounts
- Phone login may create a separate identity (MSISDN-based account)
- Email/password uses a different auth record than phone OTP
- Some services do not auto-link phone and email credentials
- If your phone number was used once before, it can reopen an older profile
Even if the same person is using both, the system may treat them as two accounts.
Quick Signs You’re in the Wrong Account
- Your plan shows “Free” or “Start trial”
- Billing history is blank
- Your profile name/photo is missing or reset
- Recent activity dates look new
This usually means you logged into a phone-based account, not your email-based one.
How to Get Back to the Original Account (Fast)
- Log out completely (app + web)
- Log in using the method that originally paid: email/password or the original provider
- Search your inbox for receipts and check which email received them
- Open the receipt and match it to the account billing page
Do not keep switching login methods during recovery.
It can keep dropping you into the wrong profile.
How to Fix It Permanently (Link or Merge)
- Check settings for “Link phone” or “Add email”
- If linking exists, connect both and verify them
- If not, contact support and request an account merge
- Provide: receipt ID, paid email, phone number, and the two account IDs (if visible)
Do not delete either account until support confirms the merge.
Deleting can remove subscriptions, data, or restore eligibility.