You paid.
The charge shows as completed.
But when you try to use the service, you hit a wall.
No access.
No features.
Sometimes you can’t even open your dashboard.
This is one of the most frustrating billing problems: the system accepted your money, but your account status didn’t update.
Why This Happens (The Real Reasons)
- Your payment is “successful” but still processing on the service side
- The account is flagged for review (risk, chargeback history, unusual activity)
- You paid on one account, but logged into a different one
- The app shows paid status, but the web account is still restricted
- A billing system outage delayed access activation
Do This First (Quick Checks That Actually Work)
- Sign out, then sign in again (forces a fresh account status sync)
- Check the “Billing” or “Subscription” page for the exact plan + next billing date
- Confirm the email/username you paid with (especially if you have multiple accounts)
- Try web + app (some restrictions show differently)
- Look for a restriction message (suspension, review, regional block)
How to Tell If It’s a Review Hold vs. a Billing Delay
- Billing delay: access usually returns after a short wait, no warnings
- Review hold: you may see “suspicious activity,” “account under review,” or “access restricted”
- Wrong account: payment receipt exists, but the logged-in plan shows “Free” or “Inactive”
What to Send Support (So You Don’t Waste Days)
- Payment receipt or transaction ID
- The exact email/account you paid with
- A screenshot of the blocked message
- Time of payment + timezone
Bottom line: a completed charge does not guarantee access is unlocked instantly.
But if you confirm the correct account and provide proof of payment, support can usually restore access faster.