You can clearly see the charge on your bank or card statement. The amount has been deducted, and the transaction is visible in your financial records.
However, there is no email receipt, no invoice message, and no billing confirmation in your inbox.
When this happens, it usually means the financial transaction and the email notification did not move through the same processing stage.
Bank Record vs. Billing System Record
- Your bank shows authorization immediately
- The platform may wait for settlement before generating invoices
- Authorization holds can appear before final processing
- Email receipts are often triggered after settlement confirmation
Why the Email Might Not Exist Yet
- The charge is still in a pending state
- Invoice creation is delayed
- Email notifications are disabled
- The billing contact address differs from your login email
How to Confirm the Transaction Is Valid
- Check the Billing or Invoices section inside your account
- Compare invoice numbers with transaction references
- Wait for settlement completion (24–72 hours)
- Contact support only if the charge remains without documentation
A bank record proves that a transaction was initiated. An email receipt simply confirms it was finalized and documented. The absence of one does not always invalidate the other.