You log into the website and clearly see your payment history.
But when you open the mobile app, the same transaction is missing. No receipt. No billing entry. Nothing.
This mismatch usually happens because website and app billing systems track payments separately.
Why Website and App Payment Records Don’t Match
- Web payments and in-app purchases use different billing processors
- App Store or Google Play manages mobile subscriptions
- Website payments are processed directly by the service
- Billing data does not automatically sync across platforms
Common Scenarios That Create Record Mismatches
- You subscribed on the website but checked billing inside the app
- You upgraded your plan via desktop login
- Mobile app only displays store-managed subscriptions
- Different account login between web and app
How to Verify the Correct Billing Source
- Check email receipts for billing processor details
- Review App Store / Google Play subscriptions
- Log in to the website billing dashboard
- Match transaction IDs across platforms
When payment records differ between website and app views, the charge is usually valid — just stored under separate billing environments.