You completed the payment.
You even received the receipt.
The charge was successful.
But when you tried to use the service…
Access was denied.
This situation feels confusing.
You paid.
You have proof.
Yet the service remains locked.
Why Access Fails Even After Payment
- Payment confirmation and service activation run on separate systems
- Subscription status may still be processing
- Account sync delays can block access temporarily
- Login session mismatches may prevent activation
This means payment is valid — but access has not updated yet.
How to Restore Service Access
- Log out and sign back in
- Refresh subscription status
- Check billing confirmation emails
- Verify the correct account is logged in
Access often restores once systems finish syncing.
When to Contact Support
- If access remains blocked after several hours
- If subscription status shows inactive
- If duplicate charges appear
Provide the receipt and transaction ID for faster assistance.
A receipt confirms payment — but activation may still be pending.
Most access issues resolve once billing and service systems sync.