You completed the payment on the website.
You received the receipt instantly.
The charge appears on your card.
But when you log in — nothing changes.
No premium features.
No upgraded access.
The service still behaves like a free account.
This usually means the payment exists — but the subscription isn’t activated yet.
Why You Have a Receipt but No Service Access
- Subscription activation is still processing
- Billing capture hasn’t completed
- Account login differs from billing account
- Provisioning delay in the service system
Payment confirmation does not always mean instant activation.
Common Signs of Activation Delay
- Receipt email received but no plan upgrade
- Billing history shows payment
- Features remain locked
- Upgrade prompts still appear
This indicates the system hasn’t linked payment to access yet.
How Long Activation Normally Takes
- Instant → Most credit card payments
- Up to 24 hours → Billing sync delays
- 48+ hours → Manual verification cases
Delays are more common with international or high-risk payments.
How to Fix It Faster
- Log out and log back in
- Clear browser/app cache
- Confirm login email matches receipt email
- Contact support with transaction ID
Do not repurchase during activation delay.
This can create duplicate subscriptions.