You deleted your payment method.
You believed auto-renewal would stop.
But the subscription renewed anyway.
The charge still went through.
This situation confuses many users.
Removing a card does not always cancel billing.
Why Billing Continues After Removing a Payment Method
- Subscriptions remain active until canceled manually
- Billing agreements stay authorized
- Backup payment methods may be used
- Platform stores renewal authorization separately
Deleting payment details does not terminate the subscription contract.
How to Properly Stop Auto-Renewal
- Open subscription management settings
- Cancel the active subscription
- Confirm cancellation status
- Keep the cancellation confirmation email
Cancellation must be completed before the renewal date.
When to Contact Support
- If you were charged after cancellation
- If renewal occurred immediately after card removal
- If duplicate billing appears
Provide billing receipts for investigation.
Removing a payment method does not equal subscription cancellation.
Auto-renewal stops only after the subscription itself is terminated.