You tried to pay inside the app.
The payment failed.
You retried.
It failed again.
So you switched to the website.
This time — the payment went through.
Same account. Same card. Different result.
Why App vs Web Payments Behave Differently
- Apps and websites may use different payment gateways
- App payments can route through in-app billing systems
- Browser payments process directly with the merchant
- Security filters may apply differently per channel
Common Technical Triggers
- Outdated app versions causing gateway errors
- App cache or session conflicts
- In-app purchase restrictions
- Device security or OS permission issues
Why the Website Payment Works
- Browser checkout bypasses app billing layers
- Payment authentication flows load properly
- Fewer device-level restrictions apply
- Gateway routing is more stable
What You Should Try First
- Update the app to the latest version
- Clear app cache and login again
- Attempt payment through a mobile browser
- Switch to desktop checkout if needed
If an app payment keeps failing, the issue may be channel-specific.
Trying the website first often resolves the approval failure instantly.