You completed a payment and expected the confirmation receipt to arrive in your inbox.
The charge went through successfully — but no billing email appeared where you expected it.
In many cases, the receipt was delivered — just not to the email you checked.
Why Receipts Get Sent to Another Email Address
- The billing email differs from the login email
- An old email remains stored in billing settings
- Payments processed through a linked account
- Family or shared payment profiles redirect receipts
- Corporate or business billing contacts receive invoices
How to Locate the Missing Confirmation Email
- Search all email accounts you may have used
- Check archived or secondary inbox folders
- Review payment confirmation screens
- Check billing contact details inside account settings
How to Fix Future Receipt Delivery Issues
- Update your billing email address
- Align login and payment contact emails
- Remove outdated billing contacts
- Enable receipt notifications in account settings
If the payment is visible in your billing history, the transaction is valid — even if the receipt was delivered elsewhere.