You paid on the website.
You received the receipt.
The charge is visible on your card.
But when you log in — nothing changed.
No premium access.
No upgraded features.
Your account still looks free.
This usually means the payment and account access haven’t synced yet.
Why Payment Is Completed But Access Isn’t Activated
- Billing system and account system update separately
- Subscription entitlement hasn’t synced
- You logged into a different account
- Payment is captured but not provisioned
- Activation queue delay on the platform
In many SaaS platforms, billing confirmation does not instantly unlock access.
Most Common Cause: Account Mismatch
- Paid using Google login but accessing via email login
- Different email used during checkout
- Duplicate account created during payment
If the subscription is tied to another account, your current login will remain free.
Activation Delay Timeline
- Instant: Most credit card payments
- Within 24 hours: Payment verification delay
- 48–72 hours: Platform processing backlog
If access isn’t activated after 72 hours, manual support is usually required.
How to Fix It Quickly
- Log out and log back in
- Try the original login method used at checkout
- Clear browser/app cache
- Check payment confirmation email account
- Contact support with receipt ID
Never repurchase immediately.
Duplicate payments can complicate refunds.
When to Contact Support
- Payment marked “Completed”
- No activation after 72 hours
- Correct account login confirmed
Provide receipt, payment ID, and login email for fastest resolution.