You completed the payment successfully.
The receipt was issued.
Your subscription shows as active.
But when you try to access the content…
It is still locked.
This situation creates immediate confusion.
You paid — but nothing changed.
Why Content Stays Locked After Payment
- Content access servers update separately from billing systems
- Subscription activation may still be processing
- Cache or session data may not refresh automatically
- Platform sync delays can affect access permissions
The payment is completed — but access authorization is still updating.
How to Unlock Content Access
- Log out and log back into your account
- Clear app or browser cache
- Check subscription status in account settings
- Access the platform via web instead of the app
In most cases, access updates within a short time.
When to Contact Support
- If content remains locked after several hours
- If subscription shows active but access is denied
- If duplicate payments occurred
Provide receipts and account details for faster resolution.
Locked content after payment usually reflects access sync delays — not payment failure.
Access permissions typically update once system synchronization completes.