Payment Completed But Account Still Requires Admin Activation

You may have successfully completed a payment for a subscription or enterprise plan.

However, after logging in, some features may remain locked or unavailable.

This situation can occur when the administrator has not yet activated the account within the workspace.

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Why Admin Activation May Be Required After Payment

In many enterprise platforms, payment alone does not automatically activate user accounts.

Administrators often need to review and activate accounts manually to ensure proper user access.

This additional step helps organizations control which users gain access to paid features.

Even though the subscription status is active, the system may still restrict certain functions.

These restrictions remain until the administrator activates the account.

If your payment has been processed but features remain locked, check whether administrator activation is still required.

Once the administrator completes the activation process, full access to the service should become available.