You canceled the payment.
You expected everything to be restored.
But your credits are still gone.
Your points weren’t returned.
It feels incomplete.
Credits and promotional balances follow separate refund rules.
Cash vs Credit Refund Structures
- Cash refunds return to payment methods
- Credits reverse through internal systems
- Points restoration requires recalculation
They don’t process simultaneously.
Why Credits Don’t Restore Immediately
- Promotional terms restrict reversals
- Expired credits aren’t reissued
- Bonus points were conditional
- System reconciliation pending
Restoration depends on eligibility.
How Credit Refunds Are Processed
- Store credit reissued
- Points recalculated
- Promotional value adjusted
Original bonus structures may change.
When to Contact Support
- If eligible credits weren’t restored
- If terms allow reversals
- If balance mismatches persist
Credit reversals depend on program policies — not payment cancellation alone.
Refunded payments don’t guarantee restored promotions.