You canceled the payment.
You received the cancellation confirmation.
But when you check your card statement —
The charge is still there.
It hasn’t disappeared.
It feels like the cancellation didn’t work.
In most cases, canceled payments remain visible until refund settlement completes.
Cancellation vs Refund — Not the Same
- Cancellation stops the transaction process
- Refund reverses the posted charge
- Posted charges require settlement reversal
If the payment already posted, removal takes time.
Why Charges Stay on Statements
- Billing cycle already closed
- Refund submitted after posting
- Bank settlement processing delay
- Cross-border reversal timelines
Statements reflect processing stages — not real-time reversals.
When the Charge Will Disappear
- Refund posted in current cycle
- Credit appears in next billing statement
- Offset applied against existing balance
Most reversals appear within 5–10 business days.
When to Contact Support or Bank
- If refund isn’t submitted
- If charge remains after one billing cycle
- If refund amount differs from charge
Request refund submission confirmation or ARN tracking.
A canceled payment stops billing — but statement removal takes settlement time.