You requested a password reset.
You clicked the reset link.
You created a new password.
Then something felt wrong.
Your subscription was gone.
Your billing history was missing.
Your account looked brand new.
You didn’t reset the wrong password — you reset the wrong account.
Why This Happens
- Multiple accounts exist under similar emails
- Social login created a second account
- Email alias variations were registered separately
- Password reset matched the duplicate account
Reset systems only verify email access — not account ownership.
Common Signs You’re in the Wrong Account
- No subscription or payment records
- Files and saved data missing
- Trial prompts reappear
- Account creation date looks recent
How to Recover the Original Account
- Log out completely
- Try logging in via original method (Google, Apple, etc.)
- Search billing emails for the correct login route
- Contact support to confirm account IDs
Avoid purchasing again until accounts are verified.
How to Prevent This Issue
- Link social logins inside account settings
- Avoid creating accounts through multiple login methods
- Use one primary authentication method