You received a partial refund, but your billing history still shows the original full charge. It looks like nothing changed.
This confusion happens because refunds and original charges are recorded as separate transactions.
The full charge remains in the ledger, while the refund appears as a separate credit entry.
Why the Full Amount Still Appears
- Billing systems preserve the original transaction record
- Refunds are logged as independent credit adjustments
- Statements may display gross amounts before net totals
- Processing delays can separate charge and refund dates
How Partial Refunds Are Reflected
- The original payment stays unchanged
- A new negative transaction shows the refunded portion
- Bank statements may group or separate entries
- Net balance reflects the adjusted total
How to Confirm the Correct Refund Amount
- Check for a credit entry matching the refund
- Compare transaction IDs for charge and refund
- Review bank statement settlement dates
- Confirm final balance after refund processing
If you see the full charge after a partial refund, it usually reflects accounting structure — not a duplicate billing error.