You paid. The transaction shows as completed. Your card or bank app confirms it.
And yet the service still looks locked — premium features are greyed out, content won’t open, or you keep seeing “No access” messages.
This is usually not a “payment failure.” It’s an access-permission sync problem. Billing and access often update on different clocks, and one can lag behind the other.
What This Usually Means (Before You Panic)
- Your payment succeeded, but the access token hasn’t refreshed yet
- You’re logged into a different account than the one that paid
- The purchase attached to a different platform (app store vs web)
- A region or plan rule blocks access even after payment
- The service is active, but the specific feature is on a separate entitlement
Fast Checks That Solve It 80% of the Time
- Check the email receipt and confirm the exact account ID that paid (not just the display name)
- Log out → log in and confirm you’re on the same account across web and app
- Open Billing/Subscriptions and look for “Active” + the correct plan name (not “Pending”)
- Restore purchases if you paid via an app store (look for “Restore” or “Sync purchases”)
- Try web login — if web works but app doesn’t, it’s almost always a device-side entitlement refresh
If It Still Won’t Unlock, Do This in Order
- Wait 10–30 minutes and refresh billing status (some systems apply access after settlement)
- Clear app cache / restart the device (forces a new entitlement request)
- Confirm your region settings match the paid region (country/store mismatch can block access)
- Check whether the plan includes the feature you’re trying to open (some “premium” labels hide tier limits)
- Contact support with: payment timestamp, invoice/receipt number, account email, and the exact locked feature name
Key point: If your payment is confirmed but access is missing, the fix is usually “account + entitlement sync,” not another purchase. Buying again often creates double billing.