You completed a payment and everything looked normal. The charge appeared on your card, and the transaction status showed “successful.”
But when you checked your inbox, there was no confirmation email or receipt.
This situation does not mean the payment failed. Billing processing and email delivery operate on separate systems, and delays or delivery issues can prevent confirmation emails from arriving.
Why Confirmation Emails Sometimes Don’t Show Up
- The email was filtered into spam or promotions folders
- Your billing email differs from your login email
- Email notifications are disabled in account settings
- Receipt generation was delayed after payment authorization
- The stored billing email address is outdated or incorrect
How to Confirm the Payment Without the Email
- Check Billing or Payment History inside your account
- Review your bank or card transaction records
- Search inbox using keywords like “receipt” or “invoice”
- Check App Store or Google Play purchase history if applicable
How to Recover the Missing Receipt
- Update and verify your billing email address
- Enable billing notification settings
- Add the sender domain to your safe email list
- Use the “Resend Receipt” option if available
- Download the invoice directly from billing settings
If the payment appears in your billing records, the transaction is valid — even if the confirmation email never arrived.