You completed the payment.
You saw the confirmation screen.
You received the receipt.
Then you log in…
The system tells you to subscribe again.
Your plan shows “Free.”
Premium access is locked.
This doesn’t mean the payment failed — it usually means you’re in the wrong account.
Why Re-Subscription Prompts Appear After Payment
- You logged in using a different email
- Google / Apple login created a separate account
- The purchase was tied to another identity
- Guest checkout didn’t attach to your main account
Subscriptions are linked to account IDs — not just payment receipts.
Signs You’re Logged Into the Wrong Account
- No billing history appears
- The plan shows “Free”
- You’re offered trials or upgrades again
- Saved data or usage history is missing
If these appear, your subscription exists — just elsewhere.
How to Recover the Correct Subscription
- Log out completely from all devices
- Log back in using the receipt email
- Try alternate login methods (email / Google / Apple)
- Use “Restore Purchase” if available
Do not subscribe again.
This is the most common cause of duplicate charges.
When to Contact Support
- If you can’t locate the active account
- If multiple accounts were created
- If payment shows but no subscription exists
Provide your receipt and transaction ID so they can relink the plan.