You completed the payment on the website.
The charge went through.
You expected your plan to upgrade instantly.
But when you checked your account — nothing changed.
Still on Free Plan.
No premium access.
No feature unlock.
This usually means the payment processed — but the plan update didn’t sync.
Why Your Plan Didn’t Change After Payment
- Account billing sync delay
- Payment processed under a different login
- Upgrade applied to another account
- Session cache showing outdated plan data
Most systems update subscriptions server-side first — not on your screen.
Common Signs of Plan Update Failure
- Billing receipt confirmed
- Plan page still shows “Free”
- Upgrade button still visible
- Premium features remain locked
This indicates a sync or account mismatch issue.
How to Force the Plan to Update
- Log out and log back in
- Clear browser/app cache
- Switch login method (Google / Email / Apple)
- Check subscription under billing settings
Most plan updates appear after a fresh session reload.
When to Contact Support
- If upgrade isn’t visible after 30 minutes
- If receipt email confirms payment
- If the charge appears on your bank statement
Provide the transaction ID for faster verification.
Do not repurchase — duplicate charges can occur.