You completed the payment on the website.
Your card was charged.
You received the receipt.
Everything looks successful.
But when you open the app — it still says “Free Plan.”
No premium badge.
No unlocked features.
No subscription history.
This usually means the purchase is valid — but not recognized inside the app environment.
Why Website Payments Don’t Appear in the App
- Website and app subscriptions run on separate billing systems
- The app may rely on App Store / Google Play verification
- Cross-platform sync may be delayed
- You may be logged into a different account inside the app
Many platforms separate direct web billing from in-app purchases.
Common Signs of Platform Mismatch
- Website shows active subscription
- App shows Free or Basic plan
- Premium features work on desktop but not mobile
- Upgrade prompts appear inside the app
This confirms the subscription exists — but isn’t linked in-app.
How to Fix the Issue
- Log out and log back into the app
- Ensure the same email/account is used
- Restore purchases inside app settings
- Clear app cache or reinstall if needed
Most sync issues resolve after account reauthentication.
When to Contact Support
- Subscription active on web but locked in app after 24 hours
- Restore purchase fails
- Multiple accounts may exist
Provide receipt ID and billing email for faster resolution.
Do not repurchase inside the app — this can create duplicate charges.