You completed the payment on the website.
The charge went through.
You received the receipt.
But when you open the app — it asks you to subscribe again.
No premium access.
No upgraded features.
Just a paywall screen.
This usually means the app cannot detect your web subscription.
Why the App Doesn’t Recognize Web Payments
- App and website billing systems operate separately
- Subscriptions may link only to the purchase platform
- Login account mismatch blocks subscription sync
- App store billing overrides external purchases
Many platforms separate in-app purchases from web payments.
Common Signs of Subscription Sync Failure
- Website shows active subscription
- App shows “Free Plan”
- Upgrade prompts appear inside the app
- Premium features remain locked
This indicates a platform recognition issue — not a failed payment.
How to Restore Subscription Access
- Log out and log back in on the app
- Ensure the same email/login method is used
- Restore purchases inside the app settings
- Update the app to the latest version
Subscription sync often resolves after account reauthentication.
Before Paying Again
- Do not repurchase immediately
- Check billing platform first
- Confirm subscription status on the website
Paying twice can create duplicate subscriptions.
Always confirm platform linkage before making another payment.