You completed the payment.
You received the confirmation email.
The charge went through successfully.
But when you check your subscription — the start date is missing.
No activation date.
No billing cycle.
No renewal timeline.
This usually means the subscription hasn’t been fully provisioned yet.
Why the Start Date Doesn’t Appear
- Payment authorization completed, but capture is still pending
- Account provisioning is delayed in the backend system
- Subscription is tied to a different login account
- Billing confirmation hasn’t synced with the service database
Until provisioning completes, the start date may remain blank.
Common Signs of Provisioning Delay
- No subscription timeline displayed
- Renewal date not generated
- Features partially locked
- Billing receipt exists but plan inactive
This indicates the payment exists — but activation hasn’t finalized.
How Long Activation Usually Takes
- Instant: Most credit card payments
- 1–24 hours: PayPal / regional processors
- 1–3 days: Bank transfers or verification holds
Processing speed depends on the payment method used.
How to Fix Missing Start Date
- Log out and back into the account
- Verify you’re using the billing account
- Check payment status in billing settings
- Contact support with the transaction ID
Do not repurchase while activation is pending.
Duplicate payments can create overlapping billing cycles.