You completed the subscription on the website.
You received the payment confirmation.
The charge is visible.
But when you log in — nothing is there.
No Pro plan.
No upgrade.
No billing history.
In most cases, the subscription is active — but under a different email account.
Why Email Mismatch Happens
- You paid using a different email during checkout
- Guest checkout created a separate billing account
- Google / Apple login used another email identity
- Billing email ≠ login email
Subscriptions attach to accounts — not just payments.
Common Signs of an Email Account Mismatch
- Payment receipt shows a different email
- Subscription tab displays “Free Plan”
- No invoices appear in billing history
- You’re prompted to subscribe again
This indicates you’re logged into the wrong account.
How to Locate the Correct Subscription
- Check the receipt email address carefully
- Log out and try alternate email logins
- Use Google / Apple login if used at checkout
- Search inbox for billing confirmation emails
The active subscription will appear under the billing email account.
Before Buying Again
- Do not repurchase immediately
- Avoid creating new accounts
- Confirm email identity first
Repurchasing can create duplicate subscriptions.
Always recover the correct account before taking action.