You completed the payment on the website.
The charge went through.
You even received the receipt.
But when you log in — nothing is there.
No subscription.
No premium access.
No billing history.
In many cases, the subscription isn’t missing — it’s attached to another account.
Why Subscriptions Attach to the Wrong Account
- You logged in with a different email during checkout
- Guest checkout created a separate account
- Google / Apple login differs from email signup
- Auto-filled browser email was different
Billing systems link subscriptions to the account used at payment — not the one you log into later.
Common Signs This Happened
- You have a payment receipt but no subscription
- Billing history appears empty
- You’re prompted to subscribe again
- Premium features remain locked
This usually indicates an account mismatch.
How to Locate the Correct Account
- Check the receipt email address
- Try logging in with all possible emails
- Use Google / Apple login if previously used
- Search inbox for original signup confirmation
The active subscription will appear under the billing email account.
How to Fix the Issue
- Contact support with the transaction ID
- Request account merging if available
- Transfer the subscription to your primary account
Avoid repurchasing.
This can create duplicate subscriptions and extra charges.