You completed the payment on the website.
The receipt arrived.
The charge is visible.
But when you log in — something feels off.
Some features work.
Others stay locked.
Your plan looks partially active.
This usually means your subscription synced incompletely.
Why Only Partial Features Activate
- Account sync between billing and service servers is delayed
- Feature entitlements haven’t refreshed yet
- Login session cached old permission data
- Upgrade applied to a different environment (web vs app)
Access permissions update separately from payment confirmation.
Common Signs of Partial Activation
- Pro tools locked but dashboard upgraded
- Storage increased but export disabled
- Watermark removed in web but not in app
- Plan shows “Active” but limits remain
This indicates entitlement propagation delay.
How to Force Full Activation
- Log out and log back in
- Clear browser/app cache
- Refresh subscription status in settings
- Wait 5–30 minutes for server sync
Most partial locks resolve after a permission refresh.
When to Contact Support
- Features remain locked after 1 hour
- Receipt confirmed but plan incomplete
- Different devices show different access
Provide:
- Receipt ID
- Account email
- Feature screenshots
This helps support manually resync entitlements.