You completed the purchase on the website and received a confirmation. But when you open the app, there’s no subscription.
This happens when the web account used for payment is different from the account currently logged into the app. Billing succeeds, but access doesn’t sync.
Web payments don’t automatically appear in the app unless both accounts match.
Why Web Purchases Don’t Show Up in the App
- The app is logged into a different account than the website
- Social login on the app doesn’t match the web login
- Account linking between web and app failed silently
- The app hasn’t refreshed billing data for the correct account
How to Confirm Which Account Was Charged
- Check the payment confirmation email for the billed account
- Log out of the app and review available login methods
- Compare the web login email with the app profile
- Look for a renewal date on the web account
How to Sync the Subscription Without Paying Again
- Log into the app using the same account used on the website
- Do not start a new subscription inside the app
- Refresh or restore purchases if the app supports it
- Contact support to link web and app accounts if needed
If a subscription appears on the web but not in the app, the issue is account mismatch—not a failed payment.