Paid on a Family Device? Your Subscription May Be on Someone Else’s Account

You check your bank statement and see a charge you recognize. But when you open the app on your phone, there’s no active subscription.

This often happens when a family member’s device was used to log in or confirm payment. The subscription is tied to that device’s account, not yours.

Using a family device can quietly attach billing to the wrong account.

Why Family Devices Cause Subscription Confusion

• A family member was logged in during checkout
• The device used a different system or store account
• Payment was confirmed under another user profile
• The service linked billing to the active device account

Signs the Subscription Is on Another Account

• You were charged, but your account shows no subscription
• Premium access works only on a family member’s device
• Billing emails go to someone else’s address
• Restoring purchases doesn’t work on your account

How to Recover Access Without Paying Again

• Identify which device and account completed the payment
• Log in using that exact account information
• Avoid starting a new subscription on your own account
• Request account linking or transfer if the service allows it

When a family device is involved, missing subscriptions are usually linked to the wrong account—not a failed payment.