You completed the purchase inside the app.
The payment went through.
The receipt arrived.
But when you logged in — nothing changed.
No premium access.
No upgraded plan.
No subscription history.
In many cases, the purchase is real — but attached to a different account.
Why App Purchases Link to the Wrong Account
- You were logged into a different app account during purchase
- Apple / Google store account differs from service login
- Guest account was active when payment was made
- Multiple logins exist on the same device
App stores process payments based on store identity — not always service login.
Signs Your Subscription Is on Another Account
- Receipt email doesn’t match your login email
- Subscription tab shows Free Plan
- You’re prompted to upgrade again
- Billing history appears empty
This usually indicates account mismatch — not payment failure.
How to Recover the Linked Account
- Log out and re-login using other email addresses
- Try Apple / Google / Facebook login methods
- Check purchase receipt for account identifiers
- Contact support with transaction ID
Support teams can trace subscriptions using store transaction data.
Important: Avoid Repurchasing
- Do not buy the subscription again
- Avoid creating new accounts
- Wait until account mapping is confirmed
Repurchasing can create duplicate active subscriptions.
Always locate the original linked account first.