You upgraded inside the app.
The payment went through.
Your receipt looks fine.
Then you log into the website.
Still basic.
Still locked.
This Isn’t a Payment Failure
If the charge is posted, your bank did its job.
The disconnect usually happens between platforms.
App purchases and web accounts don’t always sync instantly.
- Apple / Google handles the transaction
- The app verifies purchase receipt
- The platform updates entitlement server-side
- The web account refreshes license status
If step 3 or 4 stalls, access won’t propagate.
Why the Website Looks “Unpaid”
Many services treat app billing and direct web billing as separate systems.
That means:
- Different subscription IDs
- Different entitlement tokens
- Different refresh cycles
Your app sees premium.
Your browser still sees free-tier metadata.
Quick Sync Checklist
- Log out and back in on the website
- Clear browser cache
- Restore purchase inside the app
- Confirm both platforms use the same email login
If emails differ, the entitlement attaches to the wrong account.
When to Contact Support
Wait 15–60 minutes first.
If access still doesn’t update after one hour,
provide:
- App store receipt ID
- Exact login email
- Timestamp of purchase
Support can manually re-trigger entitlement sync.
You paid.
The platform didn’t sync.
This is a system propagation delay — not a billing rejection.