You completed your payment successfully, and your subscription shows as active.
But when you try to use the service, only certain features are unlocked while others remain restricted.
This usually indicates a permission or plan-mapping issue — not a failed payment.
Why Some Features Stay Locked After Payment
- Your account is assigned to a lower-tier permission set
- Feature access is being rolled out gradually
- The plan upgrade has not fully synchronized
- Platform feature segmentation limits access
- Billing confirmation hasn’t completed internally
How to Check Your Actual Access Level
- Review your subscription tier inside account settings
- Compare included features on the plan description page
- Log out and back in to refresh permissions
- Access the feature from another device or browser
How to Unlock Missing Features
- Force account sync by reloading subscription status
- Clear app or browser cache data
- Update the app to the latest version
- Contact support to refresh plan permissions
Partial feature access after payment is typically a synchronization or permission mapping delay — not a billing failure.