You completed the payment successfully. The charge went through, and your subscription status shows active.
But when you try to watch content, open features, or access premium material — everything is still locked.
This usually happens when billing confirmation and content access permissions are not fully synchronized.
Why Content Access Can Stay Restricted After Payment
- Payment authorization completed but access activation is delayed
- Subscription linked to a different account login
- Platform requires re-authentication after billing updates
- Regional or licensing restrictions block specific content
- Content servers sync slower than billing systems
How to Check If Your Access Should Be Active
- Verify subscription status in account billing settings
- Confirm you’re logged into the purchasing account
- Check if premium content is region-restricted
- Review purchase confirmation timestamps
How to Unlock Content Access
- Log out and log back into your account
- Restore purchases if the option exists
- Clear app or browser cache data
- Wait for billing synchronization (can take several hours)
- Contact support if access remains locked
In most cases, locked content after payment is caused by access synchronization delays — not failed transactions.