You moved your subscription.
New account. New device. Or a different platform.
You expected everything to follow along.
Instead, a second charge appeared.
It feels like the subscription transferred—but the billing didn’t.
This usually happens when a subscription transfer or migration doesn’t fully replace the original billing record.
During subscription transfers, billing systems can treat the move as a new purchase.
Why This Happens
- The original subscription was never fully closed
- The transfer moved access, not billing
- The new account triggered a fresh charge
- Old and new systems synced at different times
How to Tell What Actually Happened
- Check if both charges cover overlapping dates
- Look for two different account IDs or platforms
- See whether access exists on one or both accounts
- Confirm whether the original subscription is still active
What You Should Not Do
- Don’t assume the charge is fraud
- Don’t cancel both subscriptions immediately
- Don’t start another transfer before checking billing
When subscriptions are transferred or migrated, duplicate charges are usually a system overlap—not intentional double billing.