You’re inside your account.
Everything looks normal.
Then you press play — and nothing happens.
No error message. No logout. Just a silent restriction.
If playback is blocked but login works, this is almost never an account suspension issue. It’s usually a permission or licensing layer problem.
This Is Not A Login Problem
When authentication fails, you can’t access the dashboard.
When playback fails, you can access everything — except the content.
That difference matters.
Why Content Plays For Some — But Not For You
- Active session but expired playback token
- Subscription synced, but streaming license not refreshed
- Regional restriction triggered by IP
- Device authorization limit reached
- DRM verification failed silently
Streaming platforms separate login authentication from media authorization.
Quick Timeline Check
- Did this happen right after renewal?
- Did you switch devices?
- Are you traveling or using a different network?
- Was there a recent plan change?
Playback restrictions often appear after billing sync delays or location shifts.
How To Fix Playback Access
- Log out → log back in (refresh media token)
- Clear browser/app cache
- Check active device list and remove old devices
- Disable VPN or confirm region
- Wait 15–30 minutes after payment confirmation
If login works but playback fails, the account is active — the media license layer just hasn’t synced.
You’re not locked out.
You’re just stuck between authentication and authorization.
And that gap is usually temporary.