You’re inside your account.
No error. No warning.
But the button you actually need? Disabled.
This usually isn’t a login problem.
It’s a permission, billing, or security state mismatch.
Why A Feature Gets Disabled Even When Login Works
Platforms separate authentication from access rights.
- Account verified → login allowed
- Subscription status → feature access
- Security state → temporary restrictions
You can pass the first layer and still fail the second.
Three Common Causes Most Users Miss
1. Subscription Sync Delay
Payment processed, but backend hasn’t updated feature flags yet.
2. Plan Tier Restriction
You’re logged in — but that specific tool belongs to a higher tier.
3. Risk-Based Temporary Lock
New device, IP change, or unusual activity can silently restrict sensitive features.
Quick Self-Diagnosis (2-Minute Check)
- Open billing history → confirm active status
- Log out and re-login on the same device
- Try web vs app version
- Check if other premium tools are also disabled
If multiple premium features are locked → billing layer issue.
If only one tool is locked → tier or permission rule.
How To Reactivate The Feature
- Force account refresh (log out everywhere)
- Trigger minor plan change (if allowed)
- Contact support requesting “feature flag reset”
- Wait 10–30 minutes if payment just cleared
Most greyed-out buttons resolve without refund or cancellation.
Login success does not equal full access.
When a button turns grey, the system is protecting a rule — not blocking your account.