You’re logged into the app and everything loads normally. But subscription access is missing—or charges keep appearing without control.
This happens when the app session is active, but the billing account used for payment is no longer logged in. Access and payment are running on different sessions.
You can be logged in and still disconnected from the account that controls billing.
Why Billing Keeps Running While You’re Logged In
- The payment account was logged out after purchase
- Login session refreshed without re-authenticating billing
- The app restored access but not billing credentials
- Multiple accounts exist on the same device
Clear Signs Your Billing Account Is Logged Out
- You’re charged but can’t manage or cancel the subscription
- Subscription features appear inconsistent or locked
- Billing emails reference an account you’re not logged into
- Account settings show no active subscription
How to Reconnect Billing Without Paying Again
- Log out completely from the app and sign back in
- Use the exact email or login method used at purchase
- Do not start a new subscription before confirming billing access
- Check billing status after re-authentication
If you’re logged in but billing feels out of reach, the issue is session-level account mismatch—not a canceled subscription.