You log in successfully. No errors. No warnings.
But when you try to use the service, access is blocked. A message says you don’t have permission.
This happens when login succeeds but the account isn’t authorized for the service. Authentication works—authorization doesn’t.
You can be logged in correctly and still lack access rights.
Why Login Works but Access Is Restricted
- The account isn’t linked to an active subscription
- Access rights are tied to a different account
- Permissions failed to sync after login
- The service requires a different role or plan level
Signs It’s a Permission Issue, Not a Login Error
- You’re logged in but features are locked
- No password or security error appears
- Another account can access the same service
- Refreshing or relogging doesn’t restore access
How to Restore Service Access Safely
- Confirm which account owns the subscription or access
- Log in with the email or login method used for access
- Avoid creating a new account to fix the issue
- Contact support to verify permission assignment
If login succeeds but access is denied, the issue is permissions—not authentication.