You linked your account and saw no error. The process looked complete.
But later, your subscription isn’t there. Access is missing, or billing appears under a different account.
This happens when account linking fails in the background. The system accepts the request, but the connection never finishes.
You think accounts are linked—but the system never completed the connection.
Why Account Linking Can Fail Without Any Warning
- The linking process timed out after confirmation
- One account session expired mid-connection
- App or browser cache interrupted the process
- The system saved the request but not the final link
Signs Your Accounts Were Never Fully Linked
- You paid, but subscription access is missing
- Billing shows up on a different account
- Linked accounts don’t appear in settings
- Support finds no completed link on record
How to Fix an Incomplete Account Link
- Log out of all sessions before trying again
- Clear app or browser cache before relinking
- Confirm both accounts are active during the process
- Ask support to manually complete the account link
If linking looked successful but nothing works, the issue is an incomplete connection—not a user mistake.