You connected your account and expected all billing to follow that setup. Everything looked fine—until a charge appeared under a different account.
This usually happens because the payment system is tied to a separate account layer. Account linking affects access, not always billing ownership.
Account access and payment responsibility are often managed independently.
Why Charges Go Through a Different Account
- Billing is locked to the original account used at signup
- Linking accounts only merges access, not payment control
- App store or platform accounts override service-level linking
- Previous payment credentials remain active in the background
How to Identify the Account Being Charged
- Check receipts for the billing account identifier
- Review subscription details in the app store or platform
- Log into all possible accounts used with the service
- Match charge dates with account activity history
What to Do to Prevent Future Charges
- Cancel the subscription from the billing account, not the linked one
- Confirm cancellation status is visible and saved
- Remove unused or legacy accounts from the service
- Document which account controls payments going forward